ISO 9001 certification
International standard that defines the requirements for establishing and improving a quality management system.
The main aspects of this certification are as follows:
- Customer focus: It emphasizes customer satisfaction by meeting their needs and expectations.
- Leadership: It emphasizes the importance of management commitment to creating an environment conducive to continuous improvement.
- Process approach: This encourages the efficient management of activities and resources by considering them as interconnected processes.
- Continuous improvement: This promotes the continuous improvement of the company’s performance.
- Evidence-based decision making: This emphasizes the importance of decisions based on the analysis of data and information.
- Relationship management: This encourages the management of relationships with stakeholders to optimize performance.
Since 2009, the SOFILA quality management system has been audited and certified ISO 9001:2015. The continuous improvement approach is used in all our processes.